Originally Posted by MBM3
I always make it a rule to call if I do not immediately see what I need online. If CO is not available in my timeframes I strongly request them to review partner availability as well (or breakup the intinerary in to segments).
^ Good advice. Often you need to specify partners to them, and even specify routes for less common partners. It's sad, but sometimes we have to tell them how to do their jobs.
"Oh, I didn't know Alaska flew that." --CO Agent when booking a PDX-OAK segment.