Originally Posted by JPB

Trying to book my flight BKK-SIN-BKK for the Sin mini do this weekend was a nightmare. The website will not book flights in F out of BKK for some reason.

Tried to get through to the BKK office to book the tickets but after 45 mins still no one answered. Finally gave up and called the Sin office. They made the booking but if they issued the tickets then it was going to cost about USD250 more than having the ticket issued in BKK. So I decided I would try BKK again.

I was on hold for only 30 minutes this time before someone answered. Unfortuntely although this person works in the reservations department she had no idea how to issue a ticket. Finally she got her supervisor who did know how to book at ticket. I was thinking that I was almost done but then she asked to put me on hold again. I waited for 15 minutes before she came back and said that she could not put my FFP number into the booking because my first name is too long (it is four letters long). So I can now look forward to the pleasure of trying to retroactively claim my miles form Kris flyer. The last time I tried to do this it took five e-mails to get them to realise the fact that I had received miles for a flight I took on the 8th of May was totally irrelevant for the fact that I was claiming miles for a flight on the 2nd May. In the end I got my PPS sectors but they never put the miles to my LH account or my KF account.

I have to say if it wasn't for this being a party flight my business would have gone elsewhere and I definely will not be booking with SQ again until they get the process a bit quicker than this.