Originally Posted by wintersummer
I have booked Tampa Airport hotel on date that it is sold out. I'm Plt but have never had to use the room availability guarantee before. In making reservation, first attempt came back giving me alternative locations. I started again, and system came back with message about hotel being sold out but because of plat level, a room would be available. I booked it.
I guess I've always thought that sold out didn't really mean sold out. In doing reseach, there seems to be football game that weekend. So, should I worry about really having a room? Do they move someone else to give me a room? Just how does this "guarantee" work?
So let me see...
You tried to book a room and they got one for you because you're a plat. OK.
Yes, if you have a confirmation, you have a room. If necessary, they will "walk" someone else (of lesser or no status) to make room for you.
I'm a little surprised (and amazed!) that they can exercise the Platinum Guarantee automatically from the website. I had thought you had to call to invoke the perk. What it is is, if you give them 48 hours notice, they will guarantee you a room. They won't guarantee the rate, though.