Originally Posted by maxxmaxx
I was told the customer showed up with no reservation, but the with same last name as me. As they insisted that they had a reservation, the clerk from "Mensa" told them "the only reservation I have under that name is next month", to which the customer said "well thats mine" so she checked him in under that one and cancelled my reservation as an added bonus.
What's rather worrying is that the charges posted to your credit card. The least the hotel should do is make sure it has physical proof that the credit card matches the one in the file and/or said account is authorized for use. (I've paid for others by faxing over a credit card with signed authorization to several hotels that I frequent so that I pick up the charges and not the registered guest and I'd hate to see that go.)