Some of my itins now partially work online - at least bring back a fare, but unable to book. Other itins (relatively simple) still wont even bring back a fare.

Another oddity is when system brought back fare but couldnt complete I had to phone in, and got a lower tax amount (identical base fare) - not sure how?

Naturally local office is run off their feet and so takes a long time to get through. They are also feeling our frustrations.

I wonder how much business SQ is losing as a result?