Originally Posted by eastwest
I've seen this in action too, and it seems to help. During the summer we get lots of "Ma & Pa Kettle" type travelers who are confused by the "new system." When I'm not in a hurry I try to help people (like the cruise ship types) who seem confused. I'd encourage AS to have a staffer floating around during peak summer hours to provide general assistance.
Just my two cents.
When I was up in ANC it seemed that all that was missing was a big "Step 1-Passenger Check In" sign over the kiosks, with a "Step 2- (Optional) Baggage Check In" Sign over the baggage agents.
Don't fret though.... the Seattle people are used to the whole two step process when it comes to getting what you want. a.k.a. Starbucks! Order, step to the side, and wait for your drink!
Still the big question is WHEN!?!?!?! Anyone have a clue? Many thanks! C'mon AS insiders though.... give us the good stuff! We wan't the details!
