Originally Posted by bgmvp
Choice Hotels botched it - stay clear - don't be duped
I stayed at three Comfort Inns and one Rodeway Inn during 5/29-6/3 and none of them posted to my WN RR account.
Before I made the reservations, I set my preferences at Choicehotels.com to give me RR credits not points.
When I contacted Choice Hotels, I was told that they posted points to my Choice Privileges account, not to RR. I explained that every time I checked in, I used my Southwest Visa and presented my RR card. Every time, without fail, I was told that Choice Hotels doesn't give miles.
Rather than wear myself out trying to explain the RR concept, I figured once the charges went thru, the preferences I set at their website would prevail.
WRONG.
They are still running this promotion. If you are contemplating using it, I would say, forget it... the people at the front desk won't know about it, the website preferences don't seem to mean anything, and their customer service reps and supervisors seem powerless to change it once it has posted.
I have no recent experience (the last couple years I've tended to only use the Choice promos for oodles of points -- they call them "one free night for 2 stays", but they're really many thousands of bonus points every other stay -- like the one coming up this fall, and then transfer to SW, and that has far fewer problems). But a couple years ago, I had one Comfort Suites hotel which had ongoing problems posting miles, and I emailed Choice customer service explaining the whole situation and they were able to convert my stays back from points to triple miles (tho it took a couple months in some case, I think). So I would suggest you not give up, but only do it by email. (When you email, I think you get a higher up person, while if you call, you get whoever answers the phone.)