Refunds on 'non-refundable' tickets
Seems like some airlines have not been as open as they might have been with passengers who no-show with non-refundable tickets.
See this limk to the Times for more information:
http://www.thetimes.co.uk/article/0,,2-97073,00.html
http://www.thetimes.co.uk/article/0,,2-97070,00.html
martin