I was looking the info on the 2003 OnePass Program Year on the CO website when I tried to click on a link titled:
"Automated upgrade processing"
What I got was:
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">We're sorry, but continental.com was unable to complete your request due to a technical problem. Please try later or contact the Electronic Support Desk in the U.S. and Canada call........................</font>
Sounds about right.