Originally Posted by qlabdad
I recently had a very bad experience before, during and now after a week long stay at a Marriott. I have never been so enraged over a problem with a hotel, certainly a Marriott where I usually have such high regard. All I want to do is speak to someone in Marriott’s management to discuss these issues and find out why they happened. I called Marriott customer service and was supposed to get a return call within 7-10 days. It's now been over a month with no call back. Emails to Marriott referencing the call contact # have for the most part been ignored. During my stay I requested to meet with the GM several times who never even contacted me. Has Marriott customer service changed? They used to be so good at responding to problems. I have always got the courtesy of a reply.
Any suggestions?
Thank you.
Similar experience here.
I wrote to them over 6 weeks ago about some problems I had at a Marriott property and I have not heard a word from them. I don’t know what’s going on with them, but something has changed. I did not even receive a letter from them acknowledging that they received my letter. I know that they did, because they did credit my account with my missing points. My assumption is that what happened on my experience is now ok with Marriott. I have cut back on my stays by switching over to Hilton and Starwood. There are times that I need the residence inn, but other than that, I am on to Hilton or Starwood.