Originally posted by jetsetter:
In other words, if I was a gate agent and I waived all change fees, would I eventually just get slapped on the wrist, or fired? What if I waived the fee for people I saw a lot flying in my airport.....slap or fired? How about not collecting upgrade certs?
In another board where I post a United employee consistently posts her hassles with management about this exact issues.
My own sense is that res agents have very little discretion, and perhaps phone calls are frequently monitored, etc. It seems that airport agents, perhaps aside from Delta Airlines, have very broad discretion as to what they do.
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This is generally true at least from what a couple of United employees have reported.
And serious trouble is not, you know like, twice a year somebody just saying "hey collect more change fees." Serious trouble is like getting fired, or perhaps not getting a good raise, etc.
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The employee I mentioned has been written up several times for issuing upgrades when there is "no rationale" according to da rules.
It also seems that local station management has a lot of discretion. I mean, the corporate headquarters might send each station some kind of waiver report, or audit results.
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THAT is very true..
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