Originally Posted by bnrdad
If CO delivered the bag to the bag claim at EWR, they may claim they are not responsibile if another passengr left with it. After all, technically, CO didn't "lose" or misdeliver the bag. Their baggage policy states "Continental's liability is for any form of damage as a result of loss, damage or delay in delivery of customer's personal property....."
I don't see how CO delayed , damaged or lost this bag.
Let us know how this turns out.
This happened to me once - bags were the same color, but mine was about triple the size and weight of the other individual's bag. He also missed the first two attempts CO made to swap bags. I suggested that they penalize him in some way. Never found out whether they did... but I doubt it.