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Thread: You be the Agent! Making the hard choices.
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Old Feb 25, 2001 | 11:11 pm
  #10  
opus17
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Originally posted by GreyOwl:
[B]I am also intrigued by the issue of profiling the pnr. What do you mean by
"tracking" the calls? Do you mean that a notation is made by the agent each time a call is made on that pnr or is it somehow automaticallly tracked by big brAAther?
[B]
A recent post by a former Delta agent says this is done on that airline.

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