Well,

If the elderly person involved in this terrible event him/herself doesnt wish to report the happenings, then I really do not see why one would need to get the government involved.

If you witnessed something you dont like, then you can report it within CX and hope they take action. If they decide not to, then that is too bad for you IMHO. CX as a reasobaly good track record when it comes to dealing with these kind of situations.

May I also add that the american obsession with litigation is generaly not shared by the rest of the people on this planet....