Originally Posted by oklAAhoma
I decided to try again. It's a slow day here and I actually had a few questions about some schedule changes anyway. This time I called the EXP number. I was put straight through to an EXP agent just as others have described. I love this. An EXP agent answered promptly and I avoided having to scream my AA# at the automated system. I hope it stays broken for a while.
I always complain about the IVR to the agent hoping the call is taped. I usually have to give it again anyway after the machine accepts it.
Did you know if you use an obscenity with the IVR it will hang up on you?