FlyerTalk Forums - View Single Post - phone calls going straight to agents?

Aug 16, 2005 | 9:33 am

#7

DFWFlier

Join Date: Feb 2003

Location: DFW -

Programs: AA EXP 5MM, DL DM, Bonvoy Titanium, Avis CHM, National VIP

Posts: 557

I've noticed the same thing the last couple of days...the system doesn't ask for your Aadvantage number. I have been put on hold for 2-3 minutes waiting for an agent both yesterday and today, the first time I can recall being put on hold for the EXP desk in a LONG time.