I read this book and must confess I really didn't rate it. It's bunch of airline staff anecdotes which have been fictionalised into one employee's day (a dispatcher type of character, who also is going on a long-haul staff travel trip at the end of his shift, natch).

The anecdotes were amusing / interesting to a degree (although to someone who's a regular on this board I doubt there's anything you haven't heard before) and while this might have worked as a collection of anecdotes written up in a non-fictional manner, the fictionalisation just makes it thoroughly unbelievable and irritating. Foe eg one guy dealing with 3 on board stiffs in one 24 hour period? 2 on the same plane? Come on...