Originally Posted by kryten22uk
This means that we not only reclaim the full cost of the flights from the client, but we also get a rebate back from BA. Hence we make a profit at the expense of the client. What should happen, is that we only charge the discounted air fare to the client.
In my days with a "Big 4" consultancy the same happened. If I remember correctly there was also a 10% uplift on all expenses to off-set the processing costs. There was also a double-whammy where VAT is then added on top of that figure. For some organisations that is not an issue as they can recover VAT but for Financial Services companies it is a real issue.
We had one client who insisted that we book everything through their travel department. The problem was their travel policy was very different from ours. We had huge problems with them booking very cheap non-ref, no change tickets. They also had a
Y only policy, where we were allowed to travel business. Lots of hours spent by the project Partner sorting that little mess out!
