Originally Posted by The Saint
For obvious reasons, they don't hand out u/gs on the telephone.
I was upgraded over the phone once on Delta when my RIC-JFK flight was cancelled and I was rerouted RIC-ATL-JFK.
The nice gentleman called me and informed me of my rerouting, and then told me that I was going to be in (US domestic) FC the whole way. Granted, the trip was three hours longer than it should have been, but it was a nice touch nonetheless. Also, this was back in 2000, when Delta was still making money.