Originally Posted by PorkRind
Well, after yet another cancellation of my weekly Thursday evening DTW->PWM segment, I've pretty much written NW off. No weather, no mechanical . . . "crew work limitations" this time. The flight was scheduled as on-time up to 15 minutes prior to boarding.
In the last 5 weeks, that flight has been canceled twice and two were delayed a minimum of an hour. Weather had nothing to do with any of them.
My final NW flight is booked for next week. I doubt there will be another for a long time.
PS. I'm not just a casual flyer on NW; I've logged 70+ round-trips between PWM and MKE with them since April 2004, mostly on Q fares and higher. And I'm feeling pretty damn abused for being such a good customer right now.
Porkrind, Dude, Sorry about your luck, but, your misfortune was my good fortune. I was on the ORF flight that went out because of your cancellation. Did you also notice the FIVE police dudes who were running down the jetway? Anyway, when they cancelled your flight, they took your plane and used it to go to ORF, (which had been delayed to 6:45 instead of 5:15). In some ways that made sense, because the ORF flight turns around and goes back to DTW that night. So in some ways, they made the best out of a bad situation.
What really would have pissed me off is if I had stayed in that line across from your gate with NO GATE AGENTS for 20 minutes. That, in my opinion was a HUGE letdown in customer service. I mean if you cancel a flight, at leat have the people their to help them out. After all, DTW is a hub and should have plenty of people on hand, unless they were violating a union rule, but that is for another post...