I faced a similar situation, but at the Gold EUA window last week. The agent told me the same thing about being confused as to why it hadn't run, but that the computer would have to do it. It ended up not running until the night before the flight. I did get the upgrade, as did two plat co-workers. I've seen theories about CO dropping the F availability to 0 just before eua and then raising it back up to 9 just after. This allows mileage upgraders the opportunity to upgrade w/o filling up F five days out.