<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by dsimon:
I completely agree with this sentiment. If I were to 'handle' a client the way some FAs and ground staff handle their clients, not only would I be out of a job, but my company would be out a customer.
To be fair, this is not an indictment on all or even most of CO FAs, but I have certainly come across indifferent and outright rude service on more than a few isolated incidents.
As far as Asian carriers go, it has been my experience that service on international and intra-Asian routes is 'night and day' superior to international and domestic routes on North American carriers.
It is just a different attitude.
</font>
It is the difference in culture. US citizens believe it is all about "me"! In Asian countries it is all about "you"!
This attitude is not just displayed by service workers, but by their patrons too (in both countries).