Originally Posted by wendyhamburger
This morning, I received a trip alert at 08h00 ET that the 18h20 FLL-IAH is delayed by over an hour (which would cause me to misconnect). Called Elite desk and they 1) gave me a complete explanation of the delay and 2) very quickly put me on the next earlier flight @ 14h55. Of course, I was assigned a worse seat
but it's better than getting to the airport this afternoon with no options to my final destination. So yes, Trip Alert is working great! ^ ^ ^
wendy
For the record, CO's software actually automatically protects you on another flight if you look like you're going to misconnect. So while the Elite line acts like they're booking you there, it's probably already in the record and they're just confirming it.
But it definitely seems to be working a bit better. It's not as sensitive as say AA's which pages you after any detail change, but if it's a substantial delay, it keeps pushing out updates.