Originally Posted by qasr
You have to put your MP number in to actually get to a 1K (or 1P, 2P etc) agent.
In that case, I must be getting really lucky. I dial the 1P number, say Agent, Agent, and get through very quickly to a great CSR. If all those people I've been talking to aren't 1P CSRs, they should be. And I get through alot quicker than calling the general number.