Originally Posted by Starwood Lurker
On a paid rate, room preferences, such as bedding type and smoking preferences, are guaranteed. If you did not get what you reserved, then you should call Corporate Customer Service to report it. 800-328-6242.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Lurker -- I have a stay coming up that is 3 days paid (special weekend promotional rate) and 1 day on points. Because of the 1 points night, is there any way the hotel could say that my room preference is not guaranteed for the stay?