My problem wasn't with being upgraded. In fact, I was pleasantly surprised by the upgrade (and a bit shocked to be upgraded as a Silver on T-Giving weekend) and thanked the agent accordingly. My issue was with not being able to get seat 8A back. I think that "accomodating" a frequent flier by actually giving him the seat he was originally assigned is not a monumental request - one that should have been easily resolved. Instead, I was basically mocked for giving up an FC seat. Yet another example of declining service from CO.