Originally Posted by sxf24
I've never had the option to hold awards on DL. If your SkyMiles balance is less than required to ticket the award, you have the option to purchase miles to complete the reservation. Like AS, you can redeposit miles for unused award tickets.
Yes, you do have the option to hold awards on DL! I just ticketed two awards on DL, after holding them for TWO weeks. The outsourced agents offered this and I accepted it. ^