Originally Posted by Swanhunter
O.K. If you have a message in your record requesting an upgrade (I assume for a customer service recovery reason or somesuch) then do NOT OLCI and make sure you go to a manned desk.
Thanks -- that's exactly what I wanted to know
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Originally Posted by BahrainLad
Just to add, if you're not sure that the message is actually in the booking, you may need to find the Duty Manager/Supervisor. Some outstations, for reasons I won't go into here, do not add upgrade requests to the system and keep them on file instead...
Good point, thanks! I am pretty sure the note is in the PNR as I have verified it with 2 different reservations agents just in case
. If I am not mistaken, at YYZ they use the DCS software provided by the airport authority, so there is always a possibility that the note won't show-up automatically...