it's nice to see so many positive experiences. Thank you all.

Just a few notes. AwardPlanner is not designed to guarantee you award redemptions. It's simply a service that performs tasks you might do if you had the time. While it is certain that the girls in that department know many tricks and have the patiences of saints to work requests over and over - there certainly can be no guarantee. They do have a very high success rate but that comes with understanding the peculiarities of these programs. I've seen a negative comment or two before and just wanted to frame any expectations here before someone assumes this service is a "lock" on your holiday plans. We're basically a frequent flyer award travel agency. If a seat is not there - it's not there, but we do take the time that you may not have to make the dozens of calls to figure out the best path for your miles and we throw in the experience of redeeming tens of thousands of awards annually. Just two weeks ago Yvonne got 4 business class tickets together to Italy in August for a member - thought to be impossible. Again patience and some smarts. One member was unhappy because in his words "I could have done that myself." If you think you can remodel your house, then don't hire a contractor. Another member wanted a refund because we could not get the exact seats and dates he wanted. If the seats aren't there - they aren't there. But the girls will put their best effort forward and for that we have to be paid for our services. You are paying for the time and knowledge that most of us do not have–not guaranteed results. Again, there are no guarantees but i can tell you that daily in their offices, they get flowers, candy and many other gifts of thanks from their customers. Almost a day does not go by where there's not something sent to them from their customers.