Originally Posted by christep
You were not a business class passenger - you were an economy class passenger.
I'm not sure I agree. Ususally award tickets are booked entirely in one class - in this case some form of business - whatever the code AA uses for this - with the LHR-DUB segment being provided with one class service. I'd be curious to know what the fare code on the particular segment was - I assume it was a paper ticket, no? I'll wager it had a business fare basis.
As to the fact that the website and staff are contradicting each other... well, we are talking about airlines...