Originally Posted by Cheap Elite

What do the terms and condition have to do with being rude?

If a person is upset because they don't understand something - or feels that a representative of the company that they are dealing with at that moment, doesn't understand what they are asking - that doesn't give them the right to speak to the person they are working with anyway they want.

The guy (as i interpret it) tried to pull a power move KNOWING the clerk could do nothing.

If the front desk agent was on the street in civilian clothing, I doubt this “gentleman” would have spoken to him that way. However, because he was at his place of employment and a “front line” face of the company, this “gentleman” took it out on the front desk agent.

Even if he was having a bad day or encountered unusual circumstances prior to his arrival at the hotel – His behavior was unacceptable!