Originally Posted by TrojanHorse
as much as I agree everyone should learn the t&C's.. of all places, Hilton is the worst when their own people don't understand them.. so how can you expect the guest to understand them. I'vetried to understand them, i've read them printed them and then still have problems.. so until Hh themselves gets the program straight within their own employee base, I don't think that the customer should be the one to have to know all 20K words of t&C's.. now don't get me wrong.. the OP and that situation was quite ridiculous
What do the terms and condition have to do with being rude?
If a person is upset because they don't understand something - or feels that a representative of the company that they are dealing with at that moment, doesn't understand what they are asking - that doesn't give them the right to speak to the person they are working with anyway they want.
The guy (as i interpret it) tried to pull a power move KNOWING the clerk could do nothing.
If the front desk agent was on the street in civilian clothing, I doubt this “gentleman” would have spoken to him that way. However, because he was at his place of employment and a “front line” face of the company, this “gentleman” took it out on the front desk agent.
Even if he was having a bad day or encountered unusual circumstances prior to his arrival at the hotel – His behavior was unacceptable!