<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by IndustrialPatent:
There's no way you'd be successful. You're paying for premium transportation... if you take the flight, it's hard to prove you didn't get what you paid for.</font>
So in your word against theirs, you assume that they side with the airline? The airline probably wouldn't lie that the seat was broken. If you didn't get what you paid for, compensation is due.
In these situations, the burden of proof is on the merchant, not the customer.