On monday, I was flying back from LGW, on VS 005/CO 4055 in Upper Class. My seat totally messed up. Everytime I reclined, and moved an inch, or the person sitting next to me moved the seat would reset and go back to it's upright and locked position. So needless to say I sat upright for 9 hours. I "wasted" a 100,000 mile award ticket for this trip. The way I see it as I didn't get what I was promised, and what my miles paid for. From CO's own website they claim "Upper Class customers can relax in sleeper seats with at least 55 inches of pitch." Which I clearly couldn't do because of the broken seat. I called 1-800-we-really-don't-care, and was told that I couldn't have the one way adjusted as if I flew in coach even if my seat was broken. My question, has anyone else had any experience with this. The lady I spoke with was "rude" to say the least. She told me even if I had paid 12,000 dollars for the ticket there would be nothing they could do. Is it unreasonable for me to ask for the difference between a coach and business class seat?