as much as I agree everyone should learn the t&C's.. of all places, Hilton is the worst when their own people don't understand them.. so how can you expect the guest to understand them. I'vetried to understand them, i've read them printed them and then still have problems.. so until Hh themselves gets the program straight within their own employee base, I don't think that the customer should be the one to have to know all 20K words of t&C's.. now don't get me wrong.. the OP and that situation was quite ridiculous