I am curious as to how AwardPlanner works. Fine, you pay the $39 up front. What kind of parameters do you have to provide them when you ask them to find award seats for you? If you give them exact days you want to travel, do they come back with alternative days if nothing is available on the specific days you want? Or do they keep checking? How often do they provide you updates of their progress? Do they book with/without confirming routing/flights with you or do they put on hold? How is their success ratio? Do they usually find what you want on the particular days you want to travel or do you usually end up going a few days before/after what you really want? Or do you end up doing the airport shuffle, taking four connections over three days to get to Europe?