Originally Posted by Points Scrounger
Aside from the Reno quasi-Hilton, I've only had a couple of instances of not-so-pleasant check-in staff - and dozens of of them who've been excellent.
I've never been a Diamond, but isn't that what the Diamond Desk is for - to over-ride room availability if possible? He should have contacted them prior to showing up. That clerk deserves one of those "You've Been Caught" forms for dealing with this fool so nicely (offering to book elsewhere).
Welcome Provisoir - please post often!
I thought about this and thought the same thing.
I bet Mr. Angry Diamond probably called the diamond desk and they told him there wasn't any availability and thought he could "bully" his way in.
Anyone who would threaten to call the Diamond desk usually does it AT the check in desk of the property they are trying to get into. Some descrete people may go to a secluded place in the lobby or a parking area.
He bluffed and lost! This is a prime example of one diamond out of the many diamonds inflating his own self importance.