My husband and I were both promised an extension, but we had to email back on August 1st. My hubby's points were reinstated two days ago, but nothing on my account. I emailed them back seconds apart. So who knows how they are processing this request. I'm just saving my orginal email from them that said the points would be reinstated if I emailed back, along with the second email, I sent them . In our case it was both over 100 points.