Thanks for the kind welcome!
As someone who plays by the rules, and has been rewarded handsomely for doing so, it just frustrates me to stand behind someone who is trying to 'flex muscle' and throw his weight around thinking a scene will get him his way.
The lady at the desk last night was very patient and helpful in spite of the challenges she faced with this particular member. As I mentioned, she did suggest helping the guy make reservations in another hotel which is above and beyond what I might have suggested! (

)
Anyway, thanks for reading and, again, for the very warm welcome.
p-soir