<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by FAforCAL:
CO does not care if you have a file full of complimentary letters, because I did. All that matters is that a human being is occupying a jumpseat and therefore allowing the flight to depart with the required number of crewmembers. I seemed to go through a period of time where I was catching every cold and flu bug that came within 100 miles of me. I was, my entire career with CO, always on some step of discipline. Always on the verge of being terminated because of "unreliability".
Now, allow me to present Case Subject #2: A f/a in my last base who we shall call Jane. Jane was notorious for being rude to passengers and fellow crewmembers. She was lazy, apathetic, indifferent and we all swore if she smiled, her face would crack wide open. Jane had complaint letters in her file and was on a step of discipline as well. However, Jane never missed a day of work. She would show up coughing, hacking, sneezing and end up making the rest of us sick...but she was there. She even once had a supervisor (who acknowledged her disciplinary problems) meet the flight and fly her last two legs as CO's way of "thanking her for her reliability." And, at the end of the year, this miserable human being who boasted that she was only in the job for the passes got invited to the Perfect Attendance Banquet hosted by none other than Uncle Gordon, and she got her little trophy and her free first class upgrades and a $100 gift certificate.
Now you tell me...what is wrong with THIS picture?
And that,ladies and gentleman, is in part why I no longer fly for Continental Airlines.
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Your posts are always very interesting to read,
FAforCAL. Your perspective is quite enlightening. Here is my question for you. I am assuming you have FA friends with other airlines or know what others are doing in terms of employee recognition. Is CO management alone in their approach to what makes an excellent FA (namely attendance and attendance alone)? I've seen way too many Janes flying CO which is one reason (among many) I'm looking for CO alternatives. Is their management style the same as the other majors?