I lobbied eRewards to grant me a year extension for $$ before the Aug 1 expiration. Told them that I had friends (FT'ers and others) that were given an extension for some reason. I asked what the criteria was and why I didn't get one. Several emails later, they said my account was reviewed. Since I was an 'active' member, I could get my $$ reinstated after Aug 1. I had to forward the email they sent me back by Aug 8 requesting reinstatement. I, like others here, was able to do a Hilton transfer Aug 2. $$'s were reinstated today, received email from eRewards stating they were reinstated (nice touch!). Got 3k more Hilton today with the $$ that were reinstated. Woo hoo!

Never was told how you get the auto extension, was told that they could not override the auto expiration.

Got them back, got them spent, had over $60 that expired and all were given back.

Despite all the issues I've had with them (no credits, no response to emails, snotty email responses when I do get one), at least they came thru on this one.