Originally Posted by ironmanjt
Fair question. When 4 of 4 of my last DCA-YVR flights have been over 6 hours late, I expect them to at least make some show of apology. A form letter doesn't qualify. Honestly, even a nicely written 1-paragraph e-mail would go a long way.
Or how about an explanation about why this seems to be happening frequently and what steps they are taking to resolve the situation... in lieu of miles, that's something that I would want to see...