Originally Posted by ero2
The only reason i am not using an SPG amex is because I want good CS, and since they outsourced it has gone to crap. The only way I plan to keep an amex at all would be Plat because of their outstanding CS. I get just as good of service from Citi, MBNA, etc. I don't fly Alaska, so maybe using that card just for booking tickets through other airlines is not such a good idea. Maybe I will go with the DC mastercard then, so I still have the ability to transfer into other programs since I am not sure who I will be flying.
I don't know, maybe I will get another SPG amex, I closed my original one a while back...bonus points again?
If you are calling CS and getting good service, then my question is "why are you calling then so often if you are not having any issues with them"
These days when everything is online, I have never had to call Starwood for anything that I can recall. Only thing I had to call them about was when I would forget my password and be transferred back to someone in US.