Originally Posted by BowdiKa
Wonder if you send a lot of "gee you guys are great" comments, you can get off the complaint list?
This is what I'm wondering. I work in the call center industry and I know that we can tell how often a custmer calls and thier history. I have always assumed that the service industry keeps these complaint lists. Does anyone know if they keep compliment/champion lists? For my own piece of mind, I always write two compliment letters to every complaint letter. It is always easier to find something negative but just as easy to find the good stuff too, we just have to keep it in mind.