Originally Posted by JDiver
Another form of jAAckAAss take the form of some contract employees in some ACs. I have complained in three ACs now (and am going to write Dallas) about contract employees who were using very injudicious language - they were speaking Spanish, so I guess they thought it was OK, but that happens to be my natal language and I was offended.
The last one, in July, was an employee conversing with the supervisor, using sexual and offensive language in DFW - of all people, the supervisor should haev been the one telling the employee this kind of language is inappropriate in a place like the AC - members and their families, many of them international travelers and fluent in other languages, do not pay to be exposed to offensine and lurid langage - it is unacceptable! (Perhaps they will wake up with a sexual harassment complaint? Offensive language that is sexual in nature certainly qualifies.)
How any employee at all associated with American Airlines could think they could hold a conversation in Spanish that no one else will understand is beyond me.