Well after waiting for three weeks for a reply from the GM of the Fort Lauderdale property to respond to my letter I enclosed a copy of this letter along with another detailing problems encountered in yet another mess of a weekend stay at the Las Vegas Renaissance.
http://www.flyertalk.com/forum/showp...1&postcount=32
I know Marriott received it as they forwarded the attachment to the GM of the Ren.FLL-who did call to apologize and explained that he had sent a response via mail that I must have missed and wanted to talk via phone to me.
No response from the Ren. LV or from Marriott corparate-what should my next step be?
Some history of my last three stays at 3 different Renaissances
http://www.flyertalk.com/forum/showp...20&postcount=1
http://www.flyertalk.com/forum/showp...20&postcount=1
http://www.flyertalk.com/forum/showp...1&postcount=32
One more screwup by Marriott and I will take my buisness elswhere.
Again I ask-why should staying at a nice hotel over the weekend be so much hassle/work?
http://www.flyertalk.com/forum/showthread.php?t=456021
(update-8/6)received a nice apology letter today from the GM of the LV Ren.with appropriate compensation for the messed up weekend.