FlyerTalk Forums - View Single Post - Does NW keep a "frequent complainer" list?

Aug 4, 2005, 9:14 am

#4

H2O_Goalie

Join Date: Apr 2002

Location: Memphis, TN USA

Programs: NW Platinum, Marriott Silver

Posts: 416

I'd venture a guess that:
1. Type of complaint
2. Tone of complaint
3. WP status
4. Price/class of ticket
Etc.

All play a role in how that list is constructed.