Does NW keep a "frequent complainer" list?
The reason I ask being:
My partner and I have travelled DCA-YVR four times this summer, all four times resulting in delays of 6-24 hours. Clearly, unacceptable.
When I e-mailed NW, I got a nice "thanks for the feedback, we hope you continue to fly NW" e-mail.
When I sent the identical e-mail from the other account (both platinum) they posted 19,000 miles as an apology.
I'm guessing that I'm on some sort of NW frequent whiner list, lol. Probably due to the J class ticked to CPT I got refunded 5 years ago AFTER the trip. Most likely some sort of "we did this guy a big favour, but never again."
Any similar experiences?