FlyerTalk Forums - View Single Post - E-Reward $$$ Extension Granted
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Old Aug 3, 2005 | 5:09 pm
  #3  
tmartazu
All eyes on you!
20 Years on Site
 
Join Date: Feb 2005
Location: DFW (frmrly-AUS-Austin, TX)
Programs: AA(2MM)-Plt, HH-Gld, HY-Glb, ICAmb-Plt, SPG-Plt (Life), AMEX-Plt
Posts: 801
Thanks for the info!

I wrote a complaint e-mail to them stating basically the same thing and they said they would reinstate my expired currency too! ^

Good Afternoon

We received your recent message regarding the expiration of your
e-Rewards currency. Please note that there was an email reminder sent
out on June 28 to all members.

First please allow me to clarify how currency expiration works. Our
program rules stipulate that 75% of the e-Rewards currency earned in a
membership year is subject to expiration. You and other members who
enrolled between April 1 and June 30 were assigned a Membership Year
ending June 30, 2005. The e-Rewards currency you earned through
September 30, 2005 that remained in your account as of June 30, 2005 was
eligible for expiration.

All e-Rewards Currency earned during any Membership Year must be
redeemed within 30 days following the end of the Membership Year.

You may at any time click the "Account Statement" tab on the e-Rewards
member home page to view your account status. I hope this description
helps clarifies the currency expiration rules for the e-Rewards program.

We have reviewed your request and your account history. In
consideration of the circumstances of your account, we have, as a
courtesy, decided to reinstate your expired currency. Please remember
that this reinstated currency, along with all other e-Rewards currency
you earn between now and June 30, 2006 must be redeemed before July 31,
2006. We encourage you to enjoy the benefits you earn as a member of
e-Rewards by regularly redeeming your e-Rewards currency for rewards.

Please allow seven business days for your points to be reinstated to
your account.

Thank you for your continued participation in e-Rewards.

Sincerely,
E-Rewards Customer Service Representative
tmartazu is offline