Title said it all

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I had almost $50 of rewards expire on July 31 and sent an email Monday requesting they be reinstated. Reason I cited were consistant quarterly redemptions of at least 1 reward and sometimes 2 and a long time member who is active in the program. I also said I would be able to redeem again on Aug 12.
I received an email today reinstating the $$$$. It's not in the account yet, but they said it might take a few days.
So, if you lost a bunch of $$$ write to them - mostly likely they will reinstate. This is the second time they did it for me since instituting the ridiculous policy.